Grievance Redressal

We believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed.
We have established various ways through which complaints can be registered; (i) dedicated e-mail id, (ii) File a written complaint via direct letter correspondence to Grievance Redressal Officer

For any kind of grievances/queries/requests, you may also contact:

1) V Krishnadas Nayanar
Grievance Redressal Officer
Fedex Finance Pvt Ltd.
B-7, Jay Chambers, 3rd Floor, Dayaldas Road, Vile Parle (East), Mumbai 400050
Phone: 9821145250
Email: fedex@fedsec.in

If reply is not received from Fedex Finance Pvt Ltd. within a period of 30 days OR customer remains dissatisfied with the reply, customer may prefer a complaint with the following institution:

2) The Ombudsman
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India,
Central Vista, Sector 17,
Chandigarh – 160 017
Email – crpc@rbi.org.in
Customers may also lodge their complaints by using the following link:
Web: https://cms.rbi.org.in
Toll Free Number: 14448 (9:30 am to 5:15 pm)